FAQ
Do you have questions about your order, our diamond painting designs, or the right accessories? If your question is not covered here, you can easily contact us at any time using our contact form. We will get back to you as soon as possible.
General
Do you also offer personalization?
Do you also offer personalization?
Yes, please send us an email regarding this, with your request or the image you would like to have personalized. We will then send you some non-binding suggestions.
Do the symbols always remain the same for you?
Do the symbols always remain the same for you?
Yes, we always use the same symbols, so you only need to refill them; time-consuming relabeling and transferring of the colors is therefore unnecessary.
What do I do if the small stones are insufficient or incorrect?
What do I do if the small stones are insufficient or incorrect?
It's easy, just send us an email; we have all 447 colors in stock as replacements and can therefore send you a replacement quickly. How? Simply via our brick form!
Do you also offer the designs with special bricks included?
Do you also offer the designs with special bricks included?
No, we have decided against that, as everyone wants to place the pieces in different spots and in different quantities. Special pieces can be purchased separately in our shop.
What sets you apart from other providers in terms of quality?
What sets you apart from other providers in terms of quality?
Our producer uses the best canvas available on the market, featuring high print density and crystal-clear symbols. You can immediately notice the years of manufacturing experience. High-quality liquid adhesive and clean resin drills round off the product to a satisfactory standard.
What is special about this hobby?
What is special about this hobby?
It is helpful for escaping everyday stress; it brings joy, is relaxing, and diamond painting is said to be a positive, de-stressing balance to a hectic daily life.
Shipping & Delivery
How long is the delivery time?
How long is the delivery time?
This can fluctuate from time to time, but as a rule, it is about 12 weeks.
What do I do if the beads are not enough or are incorrect?
What do I do if the beads are not enough or are incorrect?
It's easy, just send us an email; we have all 447 colors in stock as replacements, so we can send you a replacement quickly.
